Refund & Cancellation Policy

1. Before work starts

If you cancel before we start design work, we refund your advance in full.

2. After work starts

• If you cancel after we have started but before the first preview, we refund 50% of the advance.
• Once we have shared the first preview, the advance is not refundable, because the main work is already done.
• The final payment is due only when you approve the site, so you never pay it for work you haven't seen.

3. If we can't deliver

If we can't deliver what we agreed, or we cancel the project ourselves, we refund everything you paid for the undelivered work.

4. Hosting, maintenance and domains

• First-year hosting is part of the package price and isn't refunded separately.
• From year 2, hosting with maintenance is ₹2,999 per year. You can cancel it with 30 days' notice before renewal. Yearly fees already paid aren't refunded for the remaining months.
• Domain fees are paid to the registrar in your name and can't be refunded by us.

5. How to cancel or ask for a refund

Email [email protected] or message us on WhatsApp with your name and project details. We process approved refunds to your original payment method within 7–10 working days.